Refund and Cancellation Policy:
What is your return policy?
We offer return/replacement of Products ordered on desiColour Fashions within 7-10 days of delivery of the order.
We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
What is the refund policy for the returned item?
We endeavor to process your refunds within 7-10 business days from the date the returned product clears the Q.C at the Warehouse . However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by desiColour Fashions In case of any refund discrepancies, desiColour Fashions may at its sole discretion, request you to share with us a screenshot of your bank statement.
We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities and thus the Q.C may take time. In such scenario, we may process the refund amounts intermittently but, incase the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.
desiColour Fashions may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles desiColour Fashions to a claim against you.
Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?
Yes, you shall be entitled for an exchange if the Product is available and in stock. However, please note that in case of promotions/schemes you are only eligible for a size exchange for the same Product.
For refund/s in case you have purchased any Product/s during an offer or a scheme, you shall be entitled to a proportionate refund of the total amounts paid by you. Unlike most websites we do not forfeit the shipping and COD charges. Shipping charges for the Products returned are refunded in full and the COD charges which are charged on order level are refunded proportionately in case you choose to return a Product purchased during a promotion/scheme.
What is the warehouse address to which I need to send the returned items when I get to see the message ‘Pickup service is not available’ message when I try to return/exchange my order?
When you get to see the message ‘Pickup service is not available’ message, please send the Product/s to our warehouse address mentioned below.
M/s Desi Colour Fashions
Shop 3, First Floor,Village Barola, Naagar Market, Sector 49A,
Near Amrapali Sillicon City,